About
I’m Nicola Smith, I’m the founder of New Generation Virtual Assistant.
I’m here to help you juggle everything so you can get your time back and have a successful business.
It’s fair to say I’ve been busy since I graduated from Staffordshire University with a degree in Business Management. My first job after Uni was working with Defra (Department for Environment, Food & Real Affairs) at the height of the Foot and Mouth Disease epidemic. Following that I moved to Cardiff and became a Senior Manager for a FTSE 100 company, delivering services to over 2 million customers across the UK.
In 2014 my career took a different turn and I got promoted to the position of “Mum”. As a single parent juggling the demands of a toddler I went back to work part-time for Cardiff University. At the University I got stuck into supporting students to start their own businesses. Being surrounded by all this entrepreneurial energy and enthusiasm inspired me to start my own business. By this time my son was a bit older and I had more free time and so I took all my business expertise and experience and decided to package it up in the best way I knew to support other small businesses. And I created New Generation Virtual Assistant.
Being a Mum and an entrepreneur has been a real journey. My son was born with a number of complex needs and over the years he’s faced a number of physical and health challenges. His ability to face each of these challenges head on and overcome whatever life throws at him has been a huge inspiration to me. Being his Mum has been a gift and he’s taught me how to approach challenges with courage, resilience, and determination.
Whether you’re in the early stages of setting up your business or you’ve been established for a few years we all need a little support. Being a business owner is all about problem solving and overcoming challenges. Whether it’s chasing invoices, keeping up with customer enquiries, organising your diary or staying top of all your admin – this stuff takes time. Family is important and by providing the right support I can help make sure that you spend your precious time doing what you love with the people you care about.
I provide business, finance and admin support to different types of small businesses including life coaches, social care organisations, property management agents, plumbers, charities, IT support and telecoms, and recycling firms. What they all have in common is a need for simple systems, processes and help with cash flow ensuring the business runs smoothly and can deliver the best service possible to the customer (and keep the bills paid at home).
Mutual respect is the key to a successful partnership. My dream clients are looking for a team member. Once we put your business and professional services and my organisational expertise together there’s no stopping us. Imagine growing a business that gave you the lifestyle you’ve always wanted for yourself and your family without sacrificing your sanity, sleep or downtime to make it happen?
I’m someone who values your success as much as my own, just ask my clients…….
“Nic is a breathe of fresh air. She takes problems and makes them manageable, with a minimum of fuss. She is pragmatic and cheerful and she works really quickly and accurately. Nic will go above and beyond to help you and your business”
I’ve created a set of business services that are designed to give you a better work life balance, help you avoid burnout and give you confidence in your business. For a full list of the services I provide to help you with the smooth running of your business visit my services page here.
If you value honesty, trust and respect, need support in your business and want to work with someone who’ll go the extra mile to support you book a call here