FAQ

A Virtual Assistant (VA) is similar to a personal assistant, but the key difference is that VAs work remotely rather than being on-site. Like a personal assistant, a VA helps with administrative tasks, scheduling, bookkeeping, and other support duties. To discover more about the services I offer, please take a look at the services section. If you’re local to Cardiff, there is also an opportunity to meet face-to-face.

I am based in Cardiff in the United Kingdom, but I work with clients from all across the country.

Yes, I offer a free 30-minute consultation to discuss your requirements and see how I can best support your business.

Nobody likes being tied into a long contract, so three months is the perfect amount of time for us to decide if we’re a good fit and start building our relationship. If, after three months, you decide it’s not for you, no hard feelings. You can cancel after our initial three month period. After that, I just ask for four weeks’ notice.

Many clients feel the same way when they first start working with a VA. During our onboarding call, we’ll go through a detailed questionnaire to help you identify the tasks that are taking up your time or causing frustration.

You can let me know what you need help with using whichever communication method is easiest for you. I can receive work via email, over the phone, or in person if you’re local. We can also use tools like Dropbox to share files and keep everything organised. I’m flexible, so just choose the method that works best for you, and we’ll make sure everything is handled smoothly.

I have got lots of wonderful clients, and I work with amazing professionals who will support me in managing your business. We will have regular check-ins and you can stay in touch via email or text. There is normally a 48-hour turnaround for any emergency or ad hoc tasks, but usually, we will have all your work planned in advance.

During your onboarding call, we will agree on how often we’ll have regular check-ins via telephone or online calls, and these will be included in your hours of support. Emails will be replied to within 24 hours of receipt.

If you’ve never worked with a VA before, it can be hard to know who much support you need, how long tasks take, or what tasks to hand over. But don’t worry, I’m here to help you figure all this out. During our onboarding call I will take you through a questionnaire to figure out what you need help with, and then I’ll suggest a support package. If you need more or less support, we can adjust it, my packages are totally flexible. I have many packages to choose from and we’ll find something that suits you.

You can adjust your level of support as your business grows or changes. I just ask for one month’s notice to make the transition smooth and ensure we’re aligned with your new requirements.

My regular working hours are Monday to Friday, 9.00AM to 5.00PM. However, I understand that businesses sometimes needs flexibility, so I am happy to accommodate urgent tasks outside of these hours when necessary.

I take confidentiality very seriously, and we are registered with the Information Commissioner’s Office, ensuring we are GDPR-compliant. The New Generation Team is also happy to sign a Non-Disclosure Agreement if needed to give you added peace of mind. Your trust is important to me, and I am committed to keeping your information safe and private. We use an online password management system to ensure your passwords remain secure.

If you don’t use all of your hours in a given month, you’re allowed to carry over up to 10% of your monthly retainer hours to the following month. This way, you can make the most of your support package without worrying about unused time going to waste.

Payments are made via bank transfer. Payment is required upfront for both retainer and ad hoc packages. An invoice will be issued a week before the 1st of the month, and payment will be due before the start of the new month. Any additional hours worked within the month will be included in the following month’s invoice.

Absolutely! I’m proud to share feedback from my satisfied clients. You can find their testimonials on the homepage of my website, where they highlight the positive impact my support has had on their businesses.

Yes, this is an option if you live locally to Cardiff, UK. We can arrange face-to-face meetings to discuss your needs and collaborate directly.